Return Policy

At Afrivella, we are committed to ensuring that you are completely satisfied with your purchases. Below are the terms and conditions for returning products purchased through our platform.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

·         Timeframe: The goods must have been purchased within the last 14 days.

·         Condition: The goods must be in their original packaging and unused.

·         Authorization: You must obtain a written return authorization from our customer service team before initiating the return process.

Non-Returnable Items

Certain items are not eligible for return due to health protection or hygiene reasons, including but not limited to:

·         Unsealed products.

·         Products made to your specifications.

·         Perishable items.

Refund Procedure

1.      Refund Initiation: Once your return is authorized, you will be instructed on how to proceed with the return.

2.      Return Shipping: You are responsible for the cost of return shipping. However, if the return is due to an error on our part (e.g., incorrect item shipped), we may cover the return shipping cost at our discretion.

3.      Refund Processing: Refunds will be processed within [e.g., 3-5 business days] after we receive the returned item. The refund will be credited to the original payment method.

Exceptions

In cases where the item is damaged in transit or if the incorrect item was delivered, we may accept returns or exchanges. Please contact our customer service team to discuss these situations.

Contact Us

For any questions or concerns about our return policy, please contact us.